3333 ok Privacy Policy
A clear and complete description of how your personal information is collected, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") applies to the collection, processing, and protection of personal information of users of the 3333 ok platform. By creating an account or using the services on 3333 ok, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully before using the platform. For detailed information on matters related to your rights, responsibilities, and opinions, please also read our Terms and Conditions page.
Scope and Sources of Data Collection
3333 ok collects information from its users in two main ways — information you provide directly and technical information collected automatically. By combining these two types of information, the platform ensures a safe, fair, and personalised experience for users.
1.1 Information You Provide
The information you submit during account registration includes:
- Full name, date of birth, and National ID (NID) or passport number
- Mobile number and email address
- Residential address and district
- Payment details: mobile number for bKash, Nagad, Rocket, or Upay
- Messages and information you provide during live chat or email contact
1.2 Automatically Collected Information
When you use the 3333 ok platform, certain technical information is logged automatically:
- IP address and device type (Android or iOS)
- Browser type and operating system version
- Time spent on the site and list of pages visited
- Cookies and session data, which make re-login easier
- Gaming history: which games you played, how long, and your win/loss count
Purpose of Data Use
3333 ok uses collected information only for specific and lawful purposes. No information is stored unnecessarily or sold to third parties.
2.1 For Operating the Service
- Account verification and managing the secure login process
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
- Verifying eligibility for bonus and promotion awards
- Determining VIP tier and calculating weekly cashback
- Customer support — 24/7 via live chat and email
2.2 For Security and Fraud Prevention
- Detecting and closing multiple accounts belonging to the same person
- Monitoring unusual transaction patterns and taking necessary action
- Keeping data transmission secure through SSL encryption
2.3 For Service Improvement
- Analysing the performance of game categories and payment methods
- Identifying platform issues and resolving them quickly
- Understanding user needs before adding new features or games
Data Storage and Security Measures
3333 ok treats the protection of user data as the highest priority. The following technical and organisational measures have been adopted for data storage on the platform.
3.1 Encryption and Network Security
All data transmission is encrypted using TLS/SSL technology. Payment information (including bKash, Nagad, Rocket, and Upay numbers) is not stored directly on our servers but is secured through tokenisation. Firewall and intrusion detection systems remain active around the clock.
3.2 Data Retention Period
All personal information is retained while the account remains active. If an account is closed or a user requests deletion, the remaining data is deleted except for what must be kept to meet legal or regulatory requirements. Transaction records must be retained for a specific period as required by applicable law.
3.3 Staff Access Controls
Only authorised staff can access users' sensitive information, and every access is logged. All staff receive regular training on data protection and take a pledge of confidentiality.
Data Sharing with Third Parties
3333 ok never sells users' personal information. However, for the purpose of operating the service, limited information may be shared with selected partners in certain specific situations.
4.1 Payment Processors
The minimum necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. Only the information strictly required to complete the transaction is provided.
4.2 Game Providers
Information required for managing game sessions — such as session tokens and bet amounts — is shared with game providers like Pragmatic Play, PG Soft, JILI, Spribe, or Evolution. Personally identifiable information (name, address) is not shared with any provider.
4.3 Legal Obligations
Information may be provided at the request of competent authorities when required by legal order or investigation. In such cases, we always act within the bounds of the law and in a way that protects users' interests.
Cookies and Tracking Technology
3333 ok uses cookies on its website to make your browsing experience easier and more personalised. Cookies are small text files stored on your device that retain information about your interaction with the site.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Remember your language preferences and site settings.
- Analytics cookies: Collect anonymous data to understand which parts of the site are used most.
You can disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
User Rights
3333 ok believes that users should have full control over their personal information. For this reason, the platform grants you the following rights.
6.1 Right to View and Correct Information
You can log in to your account at any time to view your stored personal information. Contact us via live chat or email to correct any incorrect or outdated information.
6.2 Right to Delete Information
If you request permanent closure of your account, your information will be deleted, except for information that must be retained under legal obligations.
6.3 Right to Object to Processing
You may object to the use of your information for marketing messages or analytics purposes. Processing will be stopped within a set timeframe upon receiving this request.
Protection of Minors' Information
3333 ok strictly prohibits account registration by persons under 21 years of age. Date of birth is verified at registration, and in suspicious cases, verification of the National ID is requested. If a minor's information is found in an account, the account is immediately suspended and all related information is deleted.
Responsible gaming is an integral part of our platform. For more information on setting play limits and self-exclusion alongside age verification, see our Responsible Gaming guidelines.
Policy Changes and Updates
3333 ok reserves the right to amend or update this Privacy Policy when it sees fit. If there are any significant changes, users will be notified by email or through a platform notification. Continued use of the platform after changes are made will be considered acceptance of the new policy.
The date of the last update is noted at the top of this page. Older versions may be provided upon request.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. Our support team is available 24 hours a day, 7 days a week in Bengali and English.
Ways to contact us:
- Live Chat — instant support from any page on the platform
- Email: [email protected]
For answers to more general questions about 3333 ok, visit our FAQ page, where detailed information on various topics is provided.
Applicable Law and Jurisdiction
This Privacy Policy and any disputes between 3333 ok and users will be governed in accordance with applicable international data protection standards. In the event of any dispute relating to data processing, an attempt will first be made to resolve it through direct discussion with 3333 ok.
This Privacy Policy is an integral part of the overall terms of use of 3333 ok's services. To understand the complete legal framework, it is important to read our Terms and Conditions alongside this Policy.