3333 ok's Responsible Gaming Guidelines
Gaming should remain a source of entertainment — not stress or problems. Learn a few simple steps to protect yourself and your family.
Gaming is about fun, not worry
3333 ok believes that online gaming and sports betting are genuinely enjoyable only when played mindfully and within your means. Playing excessively, taking unnecessary risks, or repeatedly betting to chase lost money never leads to good outcomes. That is why we want every member to play with a clear head, within set limits, and by their own informed choice — not in secret from their family.
On this page we explain in detail: why the age limit matters, how to set your own limits, what the signs of problem gambling are, and where to get help if you need it. Our Terms and Conditions page has more information about the general rules of play.
Betting on sports or playing casino games is not a source of income — it is a form of entertainment. Every bet carries both the chance to win and the risk of losing. Set a budget and never play beyond it. Accept losses when they happen, because chasing them by playing more is more likely to make things worse. Reading our Privacy Policy will help you understand how your account information is kept secure.
If at any point you feel that your gaming habits are getting out of control, do not delay — use the self-limit or self-exclusion tools described below, or contact our 24/7 live chat or email support directly. For general questions, our FAQ page has answers to many common queries in one place.
Limit-Setting and Self-Exclusion Tools
3333 ok gives you the ability to control how much you play. Contact our support team to request any of the options below.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Lowering a limit takes effect immediately, but raising it requires a mandatory waiting period.
Financial ControlSession Time Limit
Set a limit on how long you play in one sitting. Once the set time is up, the system will automatically prompt you to take a break.
Time ManagementLoss Limit
Set a loss limit if you do not want to place bets after losing a certain amount. Once this limit is reached, the account will automatically stop accepting bets.
Loss ReductionTemporary Break (Cooling Off)
You can temporarily close your account for anywhere from 1 day to several weeks. No bets or deposits can be made during this period.
Temporary BreakSelf-Exclusion
If you feel you need a longer break, you can request to close your account for 6 months or permanently. Once active, it cannot be reopened by you.
Long-Term Protection24/7 Support
Contact us via live chat or email at any time with any question. Support is available in Bengali, and you will receive direct assistance.
Direct ContactRecognising the Signs of Problem Gambling
If you notice any of the following in yourself, it is a sign that help is needed. Think honestly rather than dismissing them.
- You keep playing to win back money you have lost, even though you know it is making things worse.
- You hide your gaming from family or friends, or lie about it.
- You are spending money set aside for daily expenses, rent, or family needs on betting.
- You feel restless, irritable, or anxious when you cannot play.
- You play for longer than you intended, neglecting work, studies, or family relationships.
- You set limits repeatedly but cannot stick to them.
- You are borrowing or taking loans to fund your gaming.
- Your mind is so occupied with gaming sessions or results that you cannot focus on anything else.
Where to Go for Help
Acknowledging a problem and asking for help is the most courageous step you can take. You do not have to face this alone — support is available around you.
3333 ok Support Team
Contact us directly via 24/7 live chat or email. Support is available in both Bengali and English. If you want to set limits or request exclusion on your account, our team will take care of it for you.
Immediate ResponseFamily and Close Ones
Talk to a trusted family member or friend. Opening up about the problem means you do not have to feel alone. Support from family can sometimes be a more effective first step than professional advice.
Social SupportProfessional Counselling
Speak with a mental health professional or addiction counsellor. In Bangladesh, trained counsellors at government and private mental health centres can help.
Expert AdviceContact Us Directly by Email
Write to us at the email below for advice on responsible gaming or help with account limits:
A Short Self-Assessment Check
Think through the questions below honestly. If most of your answers are "yes", please seriously consider seeking help.
- In the past month, have you spent more time or money on gaming than you planned?
- After a loss, have you placed bigger bets out of frustration?
- Have you left important tasks or responsibilities unfinished because of gaming?
- Have family members or friends expressed concern about your gaming habits?
- Have you tried to stop gaming but been unable to?
These questions are only to help you understand yourself. If you feel you need help, do not hesitate to reach out through any of the options mentioned above — family, a professional counsellor, or 3333 ok support.